Refund policy 
All Sales are Final. We do not allow returns. Please make sure you clarify any details before purchasing. We are available 10AM-7PM EST Monday-Saturday via live chat by visiting offthewallknox.com, by phone 865 693-3722, or through our email at offthewallknox@gmail.com. Please contact us with any questions or request for more information/pictures/videos regarding anything you wish to purchase from our site. 

Broken/Faulty/Damaged Items: We always want to make sure you are happy with your order. If an item arrives broken/faulty/damaged please contact us within 48 hours via email at help.offthewallknox@gmail.com. Please include your order number, email address and shipping information and we will send you a call tag to return the items. Once we receive the items we will replace them or issue store credit.